Where to complain about online casino cheating
1. Determine casino status
Before filing a complaint, it is important to understand whether the casino is licensed and in what jurisdiction it is registered:
2. Regulators and Supervisors
If the casino is licensed, filing a complaint with the regulatory authority is a key step.
ACMA (Australian Communications and Media Authority) - gambling supervision in Australia, blocking illegal sites.
MGA (Malta Gaming Authority) - licensed by Malta. Accepts complaints online, requires supporting documents and correspondence.
UKGC (UK Gambling Commission) - British regulator, works through accredited intermediaries ADR.
Curacao eGaming - under the license of Curacao (in 2025 - increased requirements for complaints).
Gibraltar Gambling Commissioner - for operators licensed in Gibraltar.
3. Independent Dispute Resolution Services (ADR)
Some casinos work with accredited mediators who help settle disputes:
4. Public claims platforms
Posting a complaint publicly often causes casinos to react more quickly:
5. Financial and technical channels
If the fraud is related to non-payment, you can connect payment systems:
6. Police and cybersecurity
In case of major fraud:
7. How to file a complaint
Collect a full package of evidence: screenshots, receipts, correspondence, bonus terms, casino rules.
Specify specific dates and amounts.
Keep the correspondence official and business style.
When contacting multiple instances, use the same set of documents.
8. Prevention of deception
Play only at licensed and verified casinos.
Verify your account right away.
Do not participate in dubious promotions and do not use third-party software.
Conclusion:
Before filing a complaint, it is important to understand whether the casino is licensed and in what jurisdiction it is registered:
- Licensed - regulated by an official body (MGA, UKGC, Curacao eGaming, Gibraltar, Isle of Man, etc.).
- Unlicensed/offshore - work without supervision, complaints to the regulator are ineffective here, but you can act through banks, payment systems and public pressure.
2. Regulators and Supervisors
If the casino is licensed, filing a complaint with the regulatory authority is a key step.
ACMA (Australian Communications and Media Authority) - gambling supervision in Australia, blocking illegal sites.
MGA (Malta Gaming Authority) - licensed by Malta. Accepts complaints online, requires supporting documents and correspondence.
UKGC (UK Gambling Commission) - British regulator, works through accredited intermediaries ADR.
Curacao eGaming - under the license of Curacao (in 2025 - increased requirements for complaints).
Gibraltar Gambling Commissioner - for operators licensed in Gibraltar.
3. Independent Dispute Resolution Services (ADR)
Some casinos work with accredited mediators who help settle disputes:
- eCOGRA - if certified.
- IBAS (Independent Betting Adjudication Service) - for disputes with UKGC-licensed operators.
- Pogg is a dispute resolution and payout verification service.
4. Public claims platforms
Posting a complaint publicly often causes casinos to react more quickly:
- Casino Guru Complaints Resolution Center - high statistics of decisions in favor of players.
- AskGamblers Complaints is a platform with the ability to conduct correspondence openly.
- ThePOGG Dispute Mediation is a mediator with expertise in bonus and payout disputes.
5. Financial and technical channels
If the fraud is related to non-payment, you can connect payment systems:
- Bank Chargeback (Visa/Mastercard) - when proving a violation of the conditions.
- PayPal Dispute - When you pay with PayPal.
- Cryptocurrency exchanges - when transferring to exchange wallets, you can request an address lock.
6. Police and cybersecurity
In case of major fraud:
- Australian Cyber Security Center (ACSC) - for threats or hacks.
- Local police - with significant damage, with all evidence attached.
- Interpol - only in international investigations initiated by government agencies.
7. How to file a complaint
Collect a full package of evidence: screenshots, receipts, correspondence, bonus terms, casino rules.
Specify specific dates and amounts.
Keep the correspondence official and business style.
When contacting multiple instances, use the same set of documents.
8. Prevention of deception
Play only at licensed and verified casinos.
Verify your account right away.
Do not participate in dubious promotions and do not use third-party software.
Conclusion:
- A complaint about online casino deception can be effective if acted through official regulators, independent intermediaries and public platforms. The correct strategy is to file a claim in several channels in parallel, collecting the most detailed evidence. This increases the chances of refunds and bringing fraudulent casinos to justice.
