How to get your money back if you've been affected by scammers
1) Evidence capture
Immediately after detecting fraud, you need to collect as much information as possible:
The more facts you have recorded, the higher the chance of a refund.
2) Contacting a bank or payment system
Credit/debit cards: Request chargeback (refund) through the issuing bank, citing fraudulent transaction.
E-wallets: open a dispute in the system (PayPal, Skrill, Neteller) with details of fraud.
PayID, POLi, BPAY: contact the bank to block the transaction or investigate the transfer.
It is important to act quickly - banks and payment systems have limited deadlines for filing a dispute (often up to 120 days).
3) Reporting to law enforcement
In Australia, you can file a complaint:
4) Reaching out to gambling regulators
If the site claimed to have a license (MGA, Curacao, UKGC), send a complaint to the appropriate regulator. They can oblige the casino to return the funds or impose sanctions on the operator.
5) Public coverage
Publishing information about fraudsters on forums and response sites:
6) Legal aid
With large amounts, it is worth contacting a lawyer specializing in financial disputes or cyber fraud. Some firms offer return services on a success fee basis (payment only upon successful return).
7) Prevention of reoccurrence
Never transfer money directly to individuals.
Check for a license on the regulator's website before registration.
Use only proven payment systems.
Enable two-factor authentication.
Conclusion:
Immediately after detecting fraud, you need to collect as much information as possible:
- Screenshots of correspondence with support.
- Copies of transactions and bank statements.
- Links to the site and pages where actions took place.
- Emails, notices and other evidence.
The more facts you have recorded, the higher the chance of a refund.
2) Contacting a bank or payment system
Credit/debit cards: Request chargeback (refund) through the issuing bank, citing fraudulent transaction.
E-wallets: open a dispute in the system (PayPal, Skrill, Neteller) with details of fraud.
PayID, POLi, BPAY: contact the bank to block the transaction or investigate the transfer.
It is important to act quickly - banks and payment systems have limited deadlines for filing a dispute (often up to 120 days).
3) Reporting to law enforcement
In Australia, you can file a complaint:
- In ACMA (Australian Communications and Media Authority) - to record the fact of fraud and blocking the site.
- To the ACCC (Australian Competition and Consumer Commission) via the Scamwatch portal for an investigation.
- To the local police through an online application.
4) Reaching out to gambling regulators
If the site claimed to have a license (MGA, Curacao, UKGC), send a complaint to the appropriate regulator. They can oblige the casino to return the funds or impose sanctions on the operator.
5) Public coverage
Publishing information about fraudsters on forums and response sites:
- Will help warn other players.
- May force the administration to return to avoid reputational losses.
6) Legal aid
With large amounts, it is worth contacting a lawyer specializing in financial disputes or cyber fraud. Some firms offer return services on a success fee basis (payment only upon successful return).
7) Prevention of reoccurrence
Never transfer money directly to individuals.
Check for a license on the regulator's website before registration.
Use only proven payment systems.
Enable two-factor authentication.
Conclusion:
- It is difficult to return money after fraud in online casinos, but with prompt action, evidence and access to banks, payment systems and regulators, there is a chance of a refund. The main thing is to act quickly and not leave the incident unattended.
