What to do if a casino loses its license
1. Why a casino could lose its license
The license is revoked by the decision of the regulatory authority in case of violations:
2. Player's first steps
Information verification
Go to the licensing authority's website (e.g. ACMA, UKGC, MGA) and verify that the license status has been changed or revoked.
Check the official lists of revoked licenses.
Fixing account status
Take screenshots of the balance, betting history and transactions.
Save all support correspondence.
Withdrawals
Request an immediate withdrawal of your available funds.
Use the payment method linked to your name to avoid delays.
3. Next steps in case of payment failure
Contacting the regulator
File a complaint with the licensing authority, attaching evidence (screenshots, letters, receipts).
For foreign licenses, contact the relevant jurisdiction (MGA, UKGC, Curacao) directly.
Using ADR (Alternative Dispute Resolution)
Some jurisdictions have accredited mediators to settle disputes between the casino and the player.
Legal aid
With significant amounts of funds won, consider contacting an online gambling attorney.
4. How to avoid risk in the future
Check your license regularly - before registration and during the game.
Choose casinos with verified licenses (UKGC, MGA, AGCO).
Stay tuned to regulators - sometimes the license revocation process takes months and alerts are posted in advance.
Do not keep large sums in your game account - withdraw winnings as you receive them.
5. Result
If the casino has lost its license, the main thing is to quickly withdraw funds and record all the evidence to file a complaint. A player who responds in a timely manner minimizes the risk of losing money. In the future, choosing proven regulated casinos with a transparent work history is the best way to avoid such situations.
The license is revoked by the decision of the regulatory authority in case of violations:
- Failure to comply with the rules of responsible play.
- Money laundering or financial fraud.
- Violations in the processing of player data.
- Refusal to fulfill obligations to customers.
- Provision of services in prohibited jurisdictions.
2. Player's first steps
Information verification
Go to the licensing authority's website (e.g. ACMA, UKGC, MGA) and verify that the license status has been changed or revoked.
Check the official lists of revoked licenses.
Fixing account status
Take screenshots of the balance, betting history and transactions.
Save all support correspondence.
Withdrawals
Request an immediate withdrawal of your available funds.
Use the payment method linked to your name to avoid delays.
3. Next steps in case of payment failure
Contacting the regulator
File a complaint with the licensing authority, attaching evidence (screenshots, letters, receipts).
For foreign licenses, contact the relevant jurisdiction (MGA, UKGC, Curacao) directly.
Using ADR (Alternative Dispute Resolution)
Some jurisdictions have accredited mediators to settle disputes between the casino and the player.
Legal aid
With significant amounts of funds won, consider contacting an online gambling attorney.
4. How to avoid risk in the future
Check your license regularly - before registration and during the game.
Choose casinos with verified licenses (UKGC, MGA, AGCO).
Stay tuned to regulators - sometimes the license revocation process takes months and alerts are posted in advance.
Do not keep large sums in your game account - withdraw winnings as you receive them.
5. Result
If the casino has lost its license, the main thing is to quickly withdraw funds and record all the evidence to file a complaint. A player who responds in a timely manner minimizes the risk of losing money. In the future, choosing proven regulated casinos with a transparent work history is the best way to avoid such situations.
